Gartner Research

Telecom Context: 'Magic Quadrant for Customer Communications Management Software'

Published: 08 December 2014

ID: G00263790

Analyst(s): Kamlesh Bhatia

Summary

Customer communications management is becoming an integral component of communications service providers' strategy for improving customer experience. We highlight notable vendors that target CSPs with applications and related services for CCM.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

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