Gartner Research

Financial Services Context: 'Magic Quadrant for Customer Communications Management Software'

Published: 08 December 2014

ID: G00263612

Analyst(s): Derry Finkeldey , Vittorio D'Orazio , Rajesh Kandaswamy


The financial services industry needs CCM software for deeper, consistent and more effective customer engagement. Many of the top CCM providers focus on this vertical with industry solutions and targeted marketing efforts.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

  • Aia Software
  • EMC
  • FIS
  • GMC Software Technology
  • HP
  • icon Systemhaus
  • Oracle
  • Pitney Bowes

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