Gartner Research

Accelerate I&O Maturity by Modeling the Top 10% of ITScore Organizations

Published: 10 December 2014

ID: G00270923

Analyst(s): Robert Naegle , John Rivard


I&O leaders who want to improve their organizational maturity should review these five lessons, taken from an analysis of the top 10% of scores from the ITScore for I&O assessment, and implement the recommended actions.

Table Of Contents


  • Lesson 1: Level 3 "Proactive" Is an Achievable Goal for All I&O Teams
  • Lesson 2: Run I&O More Like a Business
  • Lesson 3: Service Quality Is Key
  • Lesson 4: Define, Automate and Measure Processes
  • Lesson 5: Improvement Requires a Continuous Cycle

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