Gartner Research

IT Leaders Supporting Sales Should Take a Closer Look at Oracle Sales Cloud

Published: 10 December 2014

ID: G00272053

Analyst(s): Robert P. Desisto

Summary

Oracle Sales Cloud has taken a step forward in overcoming its stability and reliability issues; however, it still needs to improve its brand, as well as its go-to-market strategy. IT leaders supporting sales with Siebel or Oracle CRM On Demand should consider Oracle Sales Cloud's pricing incentives.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The Oracle Sales Cloud Simplified User Interface will enable IT leaders supporting sales to improve adoption due to usability; however, the smartphone app needs work
  • Upgrades from Release 7 to Release 8 have improved significantly, allowing IT leaders supporting sales to reduce upgrade costs and stability and reliability concerns
  • OBIEE-based embedded analytics enable IT leaders supporting sales to provide insight to sales operations managers and salespeople for forecasting and territory and opportunity planning
  • Oracle Sales Cloud's Release 9 vertical strategy is promising, but IT leaders supporting sales need proof on the depth and capability of the offering
  • A broad CRM footprint enables IT leaders to leverage Oracle across multiple CRM functions, but integration needs to be improved

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