Gartner Research

Market Trends: Microsoft Lync (Skype for Business) — Enterprise Telephony Acceptance and Adoption Projections

Published: 12 December 2014

ID: G00272845

Analyst(s): Bern Elliot , Megan Fernandez


Gartner expects Microsoft Lync, as a telephony solution, to continue its current rapid adoption over the next three years, making Microsoft a top-three global telephony provider by 2016. CSPs should be aware of the disruptions Lync will pose to the telephony market landscape.

Table Of Contents

Market Trend

  • Lync Adoption Is Growing
  • Lync Voice Usage Varies
  • Lync Voice Technology Challenges
  • Lync Voice Costs

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