Gartner Research

Critical Capabilities for Social Software in the Workplace

Published: 18 December 2014

ID: G00262775

Analyst(s): Jeffrey Mann , Nikos Drakos , Mike Gotta


To help IT leaders responsible for selecting social software for use internally, we have assessed the ability of 18 products to meet the needs of four common use cases. Use this report to differentiate between products in the dynamic social software market aimed at internal use.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Acquia
    • Atlassian
    • Google
    • Huddle
    • IBM
    • Igloo
    • Jive Software
    • Liferay
    • Microsoft SharePoint
    • Microsoft Yammer
    • OpenText
    • Salesforce
    • SAP
    • Sitrion
    • Tibco Software
    • VMware
    • Zimbra
    • Zyncro
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Filtering and Analytics
    • User Experience
    • Conversations
    • Create and Share
    • Administration and Governance
    • Integration
  • Use Cases
    • Project Team Collaboration
    • Social Intranet
    • Community Hub
    • Contextual Collaboration
  • Vendors Added and Dropped
    • Added

Inclusion Criteria

  • Qualitative Market Relevance Criteria
  • Quantitative Market Presence Criteria
  • Critical Capabilities Rating

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