Gartner Research

Critical Capabilities for Managed Content Services, Worldwide

Published: 18 December 2014

ID: G00262800

Analyst(s): Ken Weilerstein, Elizabeth Kim


Managed content services represent the future of managed print services. This research evaluates four critical capabilities of managed content services within three use cases to help print optimization managers and project leaders evaluate the spectrum of offerings.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ARC
    • Canon
    • HP
    • Konica Minolta
    • Kyocera Document Solutions
    • Lexmark
    • Ricoh
    • Toshiba
    • Xerox
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • IT Side of Printing Handoff
    • Business Process Automation
    • Business Process Optimization
    • Emerging Managed Content Services
  • Use Cases
    • MCS Cautious Adopter
    • MCS Explorer
    • MCS Aggressive Adopter

Inclusion Criteria

  • Critical Capabilities Rating

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