Gartner Research

Achieve IAM Success by Building Stakeholder Momentum and Loyalty

Published: 18 December 2014

ID: G00265762

Analyst(s): Neil Wynne , Steve Krapes

Summary

IAM leaders frequently have trouble knowing where to begin an IAM initiative, considering that each stakeholder wants his or her problems solved first. IAM leaders should use a decision framework that prioritizes prospective IAM customers based on their receptiveness to adopting the IAM initiative.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Prioritize the Initial IAM Road Map Based on Level of Complexity
  • Use a Framework to Categorize Applications and Their Users
    • Phase 1: Categorize Participating Applications
    • Phase 2: Define the Release Plan
    • Phase 3: Organize
  • Strive for Simplicity to Reach a Critical Mass of Loyal Customers
  • Leverage Loyal Customers as Advocates for Future IAM Customers

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