Gartner Research

Beyond Process Standardization: Enabling Just Enough Variation for Business Differentiation

Published: 22 December 2014

ID: G00271020

Analyst(s): Bruce Robertson

Summary

Businesses need to take their processes beyond standardization alone to enable just enough variation with just enough control. iBPMS technology enables big change by moving from automating existing routine work to digitalizing nonroutine, increasingly differentiated and innovative work.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Boost Rule-Driven Capability to Enable More Variable Straight-Through Processing
    • Case Example: AIG
  • Exploit Ad Hoc Process Capability to Open Up Collaboration and Design by Doing
    • Case Example: EDP Renewables North America (EDPR)
  • Enhance Dynamic Process Capability While Adding Analytics to Foster the System Delivery of Needed Business Variations
    • Case Example: EE
  • Action Items

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