Gartner Research

Best Practices for Healthcare Payer CIOs Supporting Private Exchange Distribution Channels

Published: 24 December 2014

ID: G00271862

Analyst(s): Constance Sjoquist

Summary

Faced with increasing opportunities to participate in private exchange marketplaces, healthcare payer CIOs need a set of best practices to support these new sales and distribution channels.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Partner With the Business to Create an Engagement Structure That Addresses the Common Platform Capabilities as Well as the Unique Resources and Tools Needed to Support a Multitude of Exchanges
  • Establish a Core Team of Private Exchange Technology Experts to Identify Requirements for Participation, Establish Metrics for Success and Assign Accountability for Fulfillment
  • Develop a Set of Standardized Tools and Processes to Provide Predictability and Efficiency When Implementing and Supporting Private Exchanges

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