Gartner Research

Agenda Overview for Infrastructure Services, 2015

Published: 02 January 2015

ID: G00270712

Analyst(s): Gianluca Tramacere


The next 18 months will tell which infrastructure service providers survive the fallout of the market's evolution to digital-oriented services. Damage-limitation strategies that squeeze profits from the installed base will be insufficient. Aggressively drive change or risk irrelevance.

Table Of Contents


  • The Thinking Behind the Infrastructure Services Agenda Graphic
  • Market Evolution Demands Action — Change Now or Face Failure

Key Issues

  • Defining the Optimum Service Portfolio Strategy
    • How should provider service portfolios and road maps evolve in response to market trends, buyer behaviors and corporate objectives?
    • Where should providers focus investments to gain market share, improve customer retention and protect margins?
  • Improving Provider Competitiveness
    • Which competitors are most threatening, and how can providers position themselves to compete?
    • How can providers differentiate their offerings and demonstrate their value most effectively?
  • Delivering Service Excellence and Customer Value
    • What are the key attributes and characteristics of best-in-class services and the organizations that deliver them?
    • How can technology adoption and/or best practice implementation improve service value and quality while reducing delivery costs?

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