Gartner Research

Agenda Overview for IT Services Sourcing, 2015

Published: 02 January 2015

ID: G00270717

Analyst(s): Ruby Jivan

Summary

Digital business continues to disrupt the IT market, driving organizations to find better, faster and cheaper ways of doing business. Gartner's 2015 research will help sourcing professionals to harness digital opportunity to deliver business value through an adaptive sourcing model.

Table Of Contents

Analysis

Key Issues

  • Outsourcing Competencies
    • IT Services Sourcing Strategy and Management
  • What are best practices and tools for developing your sourcing strategy and management framework?
  • What are the inputs, outcomes and deliverables of a services sourcing strategy?
  • What are the best practices regarding the discipline of services sourcing management?
  • What is the impact of new offerings and trends on services sourcing strategies and sourcing management frameworks?
  • Outsourcing Deals
    • IT Service Provider Selection and Contracting
  • What are the best practices for evaluating, selecting and contracting IT service providers?
  • What is the impact of new offerings and trends when evaluating, selecting and contracting service providers?
  • What are the tools or techniques for evaluating and selecting service providers?
  • What key components, terms and conditions are required in a services contract?

Related Priorities

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