Gartner Research

Agenda Overview for Energy and Utilities, 2015

Published: 05 January 2015

ID: G00270690

Analyst(s): Chet Geschickter

Summary

Gartner utilities research for 2015 will provide CIOs and IT leaders with advice on using digital technology to improve workforce effectiveness, support increased customer engagement — including the rise of the prosumer — and address growth of intermittent distributed renewable energy.

Table Of Contents

Analysis

Key Issues

  • Energy Provisioning Transformation
    • How can technologies enable smart grid transformation?
    • How do I architect the application portfolio for the utility of the future?
  • Digital Customer Engagement
    • How are energy customer preferences and behaviors changing?
    • How do I use digital channels to address the needs of the emerging energy prosumer?
  • Digital Workforce Enablement
    • How do I leverage digital technologies to improve workforce productivity?
    • How can digital technologies boost contextual awareness in our workforce?

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