Gartner Research

Navigate Salesforce Pricing and Packaging to Optimize and Effectively Budget Cost

Published: 05 January 2015

ID: G00271619

Analyst(s): Alexa Bona, Michael Maoz, Robert P. Desisto


Salesforce has multiple editions and options for its Service, Sales, and subscription offerings. Making uninformed choices can lead to significant unbudgeted costs. Here, we provide guidance for buyers to evaluate and determine the most appropriate options.

Table Of Contents
  • Key Challenges



  • Become Familiar With Salesforce Application and Platform Service-Line Capabilities
  • Evaluate Functional Capabilities for Each Salesforce Edition
    • Sales Cloud
    • Service Cloud
  • Select Add-Ons — Premier Service, Sandboxes and So On
  • Evaluate the Edition Capacity Limits Against Your Environment Needs

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.