Gartner Research

Agenda Overview for IT Operations Management, 2015

Published: 05 January 2015

ID: G00270716

Analyst(s): Ronni Rosenstein , Jeffrey Brooks

Summary

Radical evolution of current IT operations practices is required to meet the new needs of the digital business. Gartner's 2015 research will guide I&O leaders to new ways to evaluate and invest in technology, maturity, process improvement and IT service management.

Table Of Contents

Analysis

Key Issues

  • How should IT operations and infrastructure management organize, develop and measure their processes to improve operational efficiency?
  • How will IT services and operations management tools and processes evolve, and how can IT organizations exploit them to optimize IT operational business management?
  • Which ITOM frameworks, architectures and best practices should IT organizations adopt to achieve IT operational excellence?
  • Which vendors will play leading roles in the evolution of IT services and operations management?

Related Priorities

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