Gartner Research

The Outsourcing Competitive Landscape: Market Leaders and Innovators

Published: 10 April 2000

ID: G0083835

Analyst(s): Allie Young


The competitive landscape in outsourcing grows more crowded every day as new entrants seek to capture a piece of this rapidly accelerating and changing opportunity. One of the greatest challenges outsourcers face is how to differentiate themselves and define their unique market position. This report provides overview profiles detailing corporate statistics, service capabilities, and the market and competitive positioning of some of the leading and emerging North American outsourcers.

Table Of Contents
  • Executive Summary
    • Study Objectives
    • Methodologies
    • Participants
    • Key Findings and Highlights
    • Summary and Recommendations
  • Competitive Profiles
    • Affiliated Computer Services (ACS)
    • Acxiom Corporation
    • Ajilon Services: Managed Services Organization
    • Andersen Consulting, Business Process Management
    • AT&T Solutions
    • BISYS Networking Services
    • Control Data Systems Inc.
    • Cognizant Technology Solutions
    • Comdisco Technology Services Division
    • Compaq Operations Management Services
    • Convergys Corporation
    • Computer Outsourcing Services Inc.
    • Computer Sciences Corporation
    • Computer Technology Associates
    • Computer Task Group (CTG)
    • Deloitte Consulting
    • DMR Consulting Group
    • EDS
    • eGain Communications
    • ENTEX Information Services
    • Ernst & Young LLP
    • GTE Data Services
    • Hewlett-Packard Outsourcing Services Division
    • IBM Global Services
    • IMRglobal
    • Integris
    • Intelicent
    • Intelligroup Inc.
    • ISM Information Systems Management (British Columbia) Corporation
    • Keane Inc.
    • KPMG Outsourcing Solutions
    • Lockheed Martin Technology Services Group (Federal), IMS (State and Local), and IBS (Commercial)
    • Lucent NetCare Data Services
    • Mastech Solutions
    • MicroAge Integration
    • NCR Worldwide Outsourcing Services
    • NetSolve
    • Nortel Networks — Cogent Global Services
    • OAO Technology Solutions
    • Oracle Business OnLine
    • Origin BV
    • Perot Systems Corporation
    • PKS Information Services — Computer Services Unit
    • Policy Management Systems Corporation — Business Process Outsourcing and Professional Services
    • PricewaterhouseCoopers Business Process Outsourcing (BPO)
    • RCG Information Technology
    • reSOURCE PARTNER Inc. (rSP)
    • Sabre Inc.
    • Science Applications International Corporation
    • SCB Computer Technology Inc.
    • Systems and Computer Technology Corporation (SCT)
    • StorageNetworks Inc.
    • SunGard Computer Services Inc.
    • Syntel Inc.
    • Unisys Corporation
    • USinternetworking Inc. (USi)
    • Wipro Infotech

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