Gartner Research

Agenda Overview for Banking and Investment Services, 2015

Published: 06 January 2015

ID: G00270666

Analyst(s): Kristin Moyer , Christophe Uzureau , Mary Knox, Alistair Newton


Digital technology has permanently changed what retail and commercial banking customers want, need and expect. Our 2015 research agenda will provide strategic insight and tactical guidance for three Key Initiatives CIOs can execute to lead digital banking transformation.

Table Of Contents


Key Issues

  • Digital Banking
    • How do I capitalize on the digital banking ecosystem?
  • How can technology amplify digital and face-to-face interaction?
  • What will the bank of the future look like?
  • Bank Operations Innovation
    • How do I transition to open bank systems?
  • How can you use information management to advance your business strategy?
  • Payment Reinvention
    • How do I use digital wallet solutions to maximize revenue and growth?
  • How do I plan and manage the modernization of my payments architecture and value chain?
  • How do I move to Transaction Banking 2.0?

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