Gartner Research

User Training: A Thorn in the Side or Jewel in the Crown?

Published: 16 June 2000

ID: G0089196

Analyst(s): Lars Mieritz , Linda Hall

Summary

User training is not a panacea for short-term TCO reduction in a distributed environment, but should be viewed as a long-term business investment. We examine different categories of training and propose a way to monitor their impact on TCO.

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