Gartner Research

Agenda Overview for IT Vendor Management, 2015

Published: 09 January 2015

ID: G00270718

Analyst(s): Gayla Sullivan

Summary

The new realm of digital business vendors offers innovation and agility, but may expose businesses to devastating risks as well. Vendor management will play a critical role in balancing the risks and rewards that come with new technologies and categories of vendors.

Table Of Contents

Analysis

Key Issues

  • What are the best processes and tools to manage and improve IT vendor relationships, performance, contracts and demand?
  • What are the best strategies, activities and disciplines to acquire, transition and divest IT vendors?
  • How can IT vendor managers use analytics and trending for effective vendor relationship, performance and contract management?
  • How can IT vendor managers create IT vendor management programs — with effective governance, organizational structure and staffing — that drive positive business outcomes from IT vendor relationships?
  • What are the best practices for evaluating and improving IT vendor management program value/ROI and maturity?
  • What are best practices and processes needed for effective IT vendor risk management?
  • What are the most effective tools and resources available for IT vendor risk management?
    • Vendor risk management is a time-consuming and complex process. Effectively tracking and monitoring risks is extremely difficult to manage via spreadsheets. Clients with a new focus on vendor risk management typically seek a tool to assist with automation of the processes around vendor risk assessment, risk acceptance and monitoring.
  • How can IT vendor managers use analytics and trending for effective vendor risk management?

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