Gartner Research

Agenda Overview for Business Process Management, 2015

Published: 09 January 2015

ID: G00272941

Analyst(s): John Dixon, Bruce Robertson , Michele Cantara, Janelle Hill


Controlling business change won't work in today's dynamic business environment. Our 2015 BPM agenda will guide business transformation leaders and IT leaders, in business change agent roles, on how to adaptively drive their business toward "big change."

Table Of Contents


  • Big Change Delivers Business Outcomes Amid Disruption and Ambiguity

Key Issues

  • How can business transformation leaders and IT leaders acting in business change agent roles successfully drive big change efforts?
  • What is the best way to influence the organization and create a culture that is avid for, and adept at, big change?
  • How can organizations design and execute "build to change" solutions that, with significantly less effort, can keep pace with business disruptions?
  • How can organizations evaluate and select technology and service providers that can help them excel at big change?
  • How can organizations effect big change to harness the potential of digital business and achieve substantial, perhaps even business-model-altering, new business outcomes?
  • How can the potential of smart machines and IoT be harnessed to empower the workforce and deliver big change?
  • How do the business process director role and the business process competency center need to evolve to support big change efforts?

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