Gartner Research

Agenda Overview for Business Process Services, 2015

Published: 09 January 2015

ID: G00262215

Analyst(s): TJ Singh


The evolution of the business process services industry is accelerating. Service providers are competing by building next-generation offerings and industrialized capabilities to deliver them. Providers that cannot demonstrate value to customers will be replaced by those that can.

Table Of Contents


Key Issues

  • How is the BPS market changing and growing, and how can providers take advantage of the market evolution?
  • How will the providers in the BPS market compete and evolve their business?
  • What should organizations look for when evaluating and selecting BPS providers?
  • How will cloud, automation, assets and global delivery models impact how BPS is delivered?

Related Priorities

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client