Gartner Research

Should You Move to Office 365? Insights and Experiences From IT Decision Makers

Published: 13 January 2015

ID: G00268426

Analyst(s): Larry Cannell


Microsoft Office, the patriarch of desktop productivity tools, is re-emerging as a cloud powerhouse. This report dissects the results from a survey of IT decision makers about their opinions of (and experience with) Office 365 to find insights and guidance applicable to your enterprise.

Table Of Contents



  • Office 365 Bundles Abound, but Use of Email Dominates
    • Hybrid Integrations Show This Is Still the Early Days
    • Service Performance, Availability and Support Are Top Concerns
    • Enterprises Are Mostly Satisfied With Office 365
    • Why More Than a Quarter of Enterprises Aren't Using Office 365
  • What Enterprises Like Yours Are Doing About and With Office 365
    • Yammer Is Microsoft's Best Onramp to Office 365
    • Office 365 Appeals to Aggressive Enterprises, Mainstream Needs More
    • Microsoft Has an Office 365 Challenge in Canada
  • Opinions About Cloud Computing and Microsoft Are Mostly Unchanged
  • Pick a Path That Best Suits Your Technology Adoption Profile
  • If Moving to Office 365, Initially Look at Migrating Email and the Office Applications
  • Beware of Service and Support Issues
  • Consider Using Yammer Instead of Office 365's Evolving Collaboration Features


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