Gartner Research

Survey Analysis: Latin American Digital Banking Status, and What CIOs Can Learn From a Large Emerging Market

Published: 16 January 2015

ID: G00273492

Analyst(s): David Furlonger , Juan Fernandez


Banks in Spanish-speaking Latin America are making progress on creating digital strategies and technology road maps. This digital focus is heavily weighted in favor of cost and efficiency improvements.

Table Of Contents


  • Survey Objective
  • Data Insights
  • Finding 1: Bank Executives Have a Clear Intent to Digitalize, but Their Strategies Are Not Comprehensive, Lack an Appointed Digital Leadership, and Digital Initiatives Are Starting From a Deep Legacy of Analog Processes and Products
    • The Digital Imperative
    • Digital Strategies and Technology Road Maps
    • Product and Process Enablement
  • Finding 2: Digital Technology Is Targeted at Internal Bank Legacy Modernization Initiatives, Not External Customers
    • Open Banking
  • Finding 3: Bank Customers Exhibit a Higher Adoption Rate of 20th Century, Rather Than 21st Century Digital Technologies
  • Finding 4: Bank Executives Recognize the Industry Is Ripe for Disruption, but Their Investment Outlook Is Dominated by Internal Process Enhancements, and the Majority Have No Strategy for Dealing With Nonbank Competitors
    • Competition
  • Methodology

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