Gartner Research

Mandate Investigation of Smart-Machine-Enabled Services to Accelerate Business Outcomes

Published: 19 January 2015

ID: G00269974

Analyst(s): Ruby Jivan, Frances Karamouzis


Smart-machine technologies are enabling new business and IT services by accelerating the shift from labor-based to intellectual-property-driven offerings. Sourcing executives must understand and evaluate the efficacy of smart-machine-enabled services to expedite results.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The arrival of smart-machine-enabled services — a new breed of commercially available offering — requires sourcing executives to explore ways of harnessing them at the right time, at the right speed, and for the right process
  • Companies are already piloting smart-machine-enabled services, which offer potential cost savings of over 50% and the chance to accelerate business outcomes, so sourcing executives cannot afford to ignore these offerings
  • To prevent their enterprise being disrupted (losing competitive advantage) and potentially rendered irrelevant by companies that harness smart-machine-enabled services, and instead to make it one of their industry's successful disrupters, sourcing executives need to match these services to its critical initiatives

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