Gartner Research

Solution Path for Achieving IT Service Continuity and DR Success

Published: 19 January 2015

ID: G00272067

Analyst(s): Matthew Brisse , Tony Iams , Werner Zurcher


IT organizations must invest in their governance, technology, applications, management processes and staff training to achieve IT service continuity and DR success. This Solution Path details the steps to ensure IT services remain available or can be quickly resumed after a disaster.

Table Of Contents

Problem Statement

Solution Path Diagram

What You Need to Know

Solution Path

  • Step 1.0: Perform Prework
    • Step 1.1: Get Attention, Resources and Commitment From Executive Management
    • Step 1.2: Form Separate BCM and IT DRM Teams
    • Step 1.3: Engage Business Units and Key Partners
  • Step 2.0: Analyze and Plan
    • Step 2.1: Conduct BIA, Involving Business Units and Leaders
    • Step 2.2: Perform Risk Assessments
    • Step 2.3: Define IT Service and Infrastructure Criticality Tiers With Consistent RTOs and RPOs
    • Step 2.4: Define IT Service Continuity and Develop a DR Strategy
    • Step 2.5: Develop or Update IT Service Continuity and DR Plans
  • Step 3.0: Design and Implement
    • Step 3.1: Build More Resilient IT Capabilities
    • Step 3.2: Select Data Center Locations
    • Step 3.3: Leverage Virtualization and IT Automation
    • Step 3.4: Decide How to Leverage the Cloud
    • Step 3.5: Design and Implement Data Protection Methods
  • Step 4.0: Run Recovery Exercises, Building Confidence in the DR Plans and Procedures
    • Step 4.1: Perform "Evolutionary" DR Testing
    • Step 4.2: Report Gaps; Track and Escalate Their Resolution
    • Step 4.3: Build Resiliency Improvement Into Organizational Culture
    • Step 4.4: Return to Step 2.0 and Repeat

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