Gartner Research

Research Roundup: Voice of the Customer

Published: 21 January 2015

ID: G00273351

Analyst(s): Jim Davies


A VoC initiative should be a key part of an organization's customer experience management program, which strives to deliver rewarding experiences in line with customers' needs. This research roundup provides guidance on Gartner's VoC research in 2014, early 2015 and going forward.

Table Of Contents


Research Highlights

  • 2014 VoC Research
  • 2015 VoC Research

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