Gartner Research

Forecast Analysis: IT Services, Worldwide, 4Q14

Published: 21 January 2015

ID: G00266782

Analyst(s): Helen Huntley, Morgan Yeates, Susan Tan , Dean Blackmore , Christine Tenneson


Gartner's 4Q14 forecast is largely unchanged from 3Q14. There has been a slight downgrade of 2015 expected growth in constant currency (from 4.0% to 3.9%). The picture is slightly different when viewing the forecast in U.S. dollars, whereby we now forecast growth of 2.5% for 2015.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Consulting and Implementation: Digital Opportunities to Help Drive Growth in the Consulting Market
  • ITO: Acceleration in Automation Leading to More Competitive Pressure on Pricing
  • BPO: BPaaS to Grow More Than Twice as Fast as Traditional BPO in Forecast Period
    • High-Growth Domains
    • High-Growth Geographies
  • Product Support Services: Software Penetration Still Low in Latin America


  • General
    • Buyers
  • Consulting and Implementation
    • Technology
    • Buyers
  • ITO
    • Technology
    • Competitive Environment
    • Buyer Demand
  • BPO
  • Product Support Services
    • Historical Composition of Software Product Sales

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