Gartner Research

Miroglio Goes Bimodal to Focus on the Customer

Published: 22 January 2015

ID: G00272798

Analyst(s): Mary Mesaglio , Simon Mingay


As both the chief digital officer and CIO, Gianni Leone bridges the gap between his traditional and innovation IT groups. Both groups are involved in every decision, but he sees using Mode 1 personnel to build Mode 2 as a limitation.

Table Of Contents


  • Building a New Bimodal Organization
  • Coordinating the Two Modes

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