Gartner Research

Is DaaS Ready for the Enterprise?

Published: 22 January 2015

ID: G00270438

Analyst(s): Mark Lockwood


Desktop as a service is rapidly evolving to meet enterprise IT needs. Although important technology elements are missing and integration issues remain to be solved before broad adoption is realistic, today's DaaS offerings can support low-end use cases and may be an attractive alternative to VDI.

Table Of Contents


  • What Is Desktop as a Service?
  • How Does Desktop as a Service Compare With VDI?
  • How Do Desktop-as-a-Service Providers Differ?
  • What About SBCaaS?
  • When Should DaaS Be Used?
  • Strengths
  • Weaknesses


  • Evaluate DaaS Vendors on Features, Interoperability and Location
  • Focus on SLAs and Contract Language
  • Engage End Users to Assist With Proof-of-Concept Testing
  • Utilize SBCaaS Whenever Reasonable
  • Review DaaS Features and Providers Frequently

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