Gartner Research

Take Advantage of Digital Maturity to Re-explore and Dramatically Improve the Tried and True 'Learning Loop' for Government

Published: 22 January 2015

ID: G00273287

Analyst(s): Jerry Mechling

Summary

We need feedback to improve any system. This research explains how CIOs need to work with other leaders to use the dramatically maturing capabilities of digital tools to gain feedback and add value through evidence-based "learning loop" analysis and decisions.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • To Improve Observation, Especially Where Feedback Is Weak, Use Digital Tools to More Quickly, Accurately and Comprehensively Collect Data
  • To Improve Orientation, Especially Where Uncertainties Are Critical, Use Digital Tools to Improve Quantitative Analysis and Engage Needed Expertise
  • To Improve Decisions, Especially Where Disagreements Persist, Use Digital Tools to Expand Engagement and Accountability, and/or Automate More Decisions
  • To Improve Action and Results, Especially for Problems Involving Multiple Units and/or Entire Institutions, Use Digital Tools to Coordinate Larger Communities and Tap Deeper Pools of Expertise

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