Gartner Research

Critical Capabilities for Web Conferencing

Published: 23 January 2015

ID: G00262771

Analyst(s): Whit Andrews , Adam Preset

Summary

Web conferencing can be used in a variety of business scenarios, ranging from marketing and sales to training, meetings and internal collaboration. With such a diverse range of requirements, understanding both general and specialized needs is critical for technology selection.

Table Of Contents

What You Need to Know

Analysis

  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Adobe
    • Arkadin
    • AT&T
    • Blackboard
    • Cisco
    • Citrix
    • Fuze
    • Google
    • IBM
    • InterCall
    • Microsoft
    • PGi
    • Vidyo
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Cloud/SaaS Delivery Model
    • Hybrid Delivery Model
    • Internal Delivery Model
    • Host Controls
    • Client Experience
    • Collaboration Integration
    • Enterprise Integration
    • APIs
    • Instructional
    • Scalability
  • Use Cases
    • Internal Collaboration
    • Learning and Training
    • External Presentation
    • Webinars

Inclusion Criteria

  • Critical Capabilities Rating

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