Gartner Research

Market Insight: Seven Habits of Highly Successful SAP Service Providers

Published: 27 January 2015

ID: G00270293

Analyst(s): Susan Tan

Summary

The SAP service market is highly competitive with thousands of providers worldwide. SAP service practice leaders must focus on seven winning practices to compete successfully.

Table Of Contents

Analysis

  • Invest in Innovation
  • Focus on Cost, Speed and Predictable Delivery
  • Are Both Global and Local
  • Serve the Business and Focus on Benefits Realization
  • Excel at Program Management
  • Protect and Defend Installed Base; Differentiate to Penetrate New Accounts
  • Pay Attention to the "Soft" Side

Background and Context

The Impact

Conclusion

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