Gartner Research

Market Insight: Seven Habits of Highly Successful SAP Service Providers

Published: 27 January 2015

ID: G00270293

Analyst(s): Susan Tan


The SAP service market is highly competitive with thousands of providers worldwide. SAP service practice leaders must focus on seven winning practices to compete successfully.

Table Of Contents


  • Invest in Innovation
  • Focus on Cost, Speed and Predictable Delivery
  • Are Both Global and Local
  • Serve the Business and Focus on Benefits Realization
  • Excel at Program Management
  • Protect and Defend Installed Base; Differentiate to Penetrate New Accounts
  • Pay Attention to the "Soft" Side

Background and Context

The Impact


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