Gartner Research

How to Work With an MSSP to Improve Security

Published: 29 January 2015

ID: G00270101

Analyst(s): Anton Chuvakin

Summary

Managed security services are a popular, growing, yet somewhat failure-prone approach to information security. This guidance gives security practitioners a structure to shape the managed security service provider relationship and develop joint security processes and architecture for success.

Table Of Contents

Problem Statement

  • Scope

The Gartner Approach

The Guidance Framework

  • Prework
    • Why to Use an External Provider
    • Understand the MSSP Business
    • Efforts That Are Not Part of Standard MSS Engagements
    • MSSP Engagement Prerequisites
    • Success Tips for Types of MSSP Clients
  • Selecting the Provider
    • MSSP, SIEM or Both?
    • MSSP Personnel
  • Preparing for the Transition
    • Firm Up the Expectations of the MSSP Relationship
    • Refine the Joint Responsibility Model
    • Settle on SLAs
    • Clarify IT and Security Architecture Dependencies
    • Scope and Know Your Environment Well
  • Onboarding the Provider
    • Top Focus Areas for Onboarding
    • Simulated Incident Response Run
    • Process Tuning Phase
    • Extended MSSP Testing
    • Onboarding Timeline Template
  • Ongoing Operations
    • Integrated Security Operations
    • Joint Alert Triage
    • Joint Security Incident Response
  • Expanding Service Coverage
    • Grow With Your MSSP
  • Exiting the Relationship

Risks and Pitfalls

  • Related Guidance

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.