Gartner Research

Measuring Satisfaction With IT Services Is a Key IT Metric

Published: 30 January 2015

ID: G00273997

Analyst(s): John P. Roberts , Heather Colella , Jeffrey Brooks

Summary

Internal customer satisfaction with IT services is the third-most used IT performance metric according to Gartner's 2015 CIO Agenda Survey.

Table Of Contents

Analysis

  • How to Improve Customer Satisfaction

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