Gartner Research

Leverage Bimodal IT Methods to Advance UCC

Published: 03 February 2015

ID: G00274197

Analyst(s): Bern Elliot , Adam Preset

Summary

Organizations today must support secure, reliable unified communications and collaboration (UCC) while UCC planners simultaneously implementing new technologies and services in an agile manner. To meet these conflicting goals, an emerging best practice is to leverage bimodal IT methodologies.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Leverage Any Enterprise Bimodal IT Initiatives to Inform Your UCC Planning
  • Create a Structured Bimodal UCC Approach
  • Leverage Business-Unit-Led IT and Shadow IT as a Way to Advance UCC Change
  • Use Digital Workplace Concepts and Work Process Integration to Guide UCC Direction

Case Study

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