Gartner Research

Market Insights: Don't Ignore Onshore Capabilities in Your Global Delivery Strategy

Published: 03 February 2015

ID: G00270930

Analyst(s): Allie Young , Helen Huntley

Summary

Business buyer involvement in IT and new technology shifts require proximity considerations in service delivery for speed, agility, and a client-centric interface that clients now expect. Service provider leaders must revisit their delivery strategies and adapt to key demand-side trends.

Table Of Contents

Analysis

  • Demand-Side Changes Bring New Expectations for Changes in Providers' Delivery Strategies
    • Digital Business Era
    • Business-Buyer Takes More Control
    • More Agility in Sourcing Strategies
    • Agile Development Requires Engagement With the Business

Background and Context

The Impact

Conclusion

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