Gartner Research

What Consumers Want From Digital Wallets

Published: 04 February 2015

ID: G00260044

Analyst(s): Alistair Newton , Christophe Uzureau


CIOs of banks deploying digital wallets will be challenged by low consumer adoption if they don't deliver flexible, modular architectures supporting nontransactional functionalities and access to commercial ecosystems.

Table Of Contents


  • A Better Starting Point for Adoption
    • Exploring Digital Wallet Demand
  • Building a Dynamic Wallet Road Map
    • An Opportunity to Customize
    • An Opportunity to Combine
    • A Digital Banking Mindset

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