Gartner Research

RFP Toolkit: Social Analytics Applications for CRM

Published: 05 February 2015

ID: G00272493

Analyst(s): Carol Rozwell , Rita Sallam , Jenny Sussin

Summary

RFPs are critical documents that can enable successful vendor negotiation and selection. This Toolkit is designed to help IT leaders reduce the time and effort required to create an RFP for social analytics applications to support customer service, marketing, and/or sales.

Table Of Contents

When to Use

  • Attachment 1 — Sample RFP for Social Analytics Application
  • Attachment 2 — Social Analytics Application RFP Questionnaire Spreadsheet
  • Attachment 3 — Social Analytics Application RFP Vendor Questionnaire Response Summary
  • Considerations Prior to Starting the Social Analytics Application RFP Process
  • Who Should Be Involved in the RFP Process

Downloadable Attachments

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