Gartner Research

Use a Multidimensional Approach to Metrics to Measure and Report on I&O Quality

Published: 10 February 2015

ID: G00267414

Analyst(s): Gary Spivak , Jeffrey Brooks, Tapati Bandopadhyay, Priyanka Ashok


I&O leaders frequently focus on singular, operational metrics. By incorporating a multidimensional approach to these metrics using methodologies like a balanced triangle, I&O leaders can create deeper, interrelated metrics with greater operational and business value.

Table Of Contents
  • Key Challenges



  • Use a Multidimensional View by Selecting a Small Set of Appropriate Metrics Distributed Across Various Categories
    • The Balanced Triangle Approach
  • Tie the Multidimensional View to a Specific Goal
  • Present the Data Using Multidimensional Charting
  • Communicate Metrics Appropriate to Your Maturity Level and Potential Audiences Inside and Outside the I&O Team
    • What If More Is Needed?
    • Effective Industry Averages and Benchmarks
  • Bottom Line

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