Gartner Research

Use a Multidimensional Approach to Metrics to Measure and Report on I&O Quality

Published: 10 February 2015

ID: G00267414

Analyst(s): Gary Spivak , Jeffrey Brooks , Tapati Bandopadhyay , Priyanka Ashok

Summary

I&O leaders frequently focus on singular, operational metrics. By incorporating a multidimensional approach to these metrics using methodologies like a balanced triangle, I&O leaders can create deeper, interrelated metrics with greater operational and business value.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use a Multidimensional View by Selecting a Small Set of Appropriate Metrics Distributed Across Various Categories
    • The Balanced Triangle Approach
  • Tie the Multidimensional View to a Specific Goal
  • Present the Data Using Multidimensional Charting
  • Communicate Metrics Appropriate to Your Maturity Level and Potential Audiences Inside and Outside the I&O Team
    • What If More Is Needed?
    • Effective Industry Averages and Benchmarks
  • Bottom Line

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.