Gartner Research

Survey Analysis: High Hopes and Mixed Results for Social Software in the Workplace

Published: 10 February 2015

ID: G00271863

Analyst(s): Nikos Drakos


Gartner's recent survey of companies using social software in the workplace reveals broad applicability, clear user expectations and mixed results; while cost variability and lack of measurable benefits are still commonplace. Our guidance for IT leaders helps ensure its successful implementation.

Table Of Contents

Survey Objective

Data Insights

  • Social Software in the Workplace Supports a Broad Range of Use Cases
  • Survey Respondents Expect Broad Benefits but Actual Results Are Mixed
  • Success Is Measured Using Many Metrics — But Not Financial
  • IT Continues to Have the Biggest Influence in Purchase of Social Software Products
  • Cost Variability Continues to Be Common, Especially for Smaller Deployments
  • Methodology
  • Definitions

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