Gartner Research

Procurement and SAM Will Make or Break Your Software Center of Excellence

Published: 13 February 2015

ID: G00271451

Analyst(s): Stewart Buchanan

Summary

Software negotiation and license management are core business competencies and critical to any software center of excellence. IT procurement professionals must work closely with other key stakeholders to overcome parochialism when managing software license rights in support of business outcomes.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Enterprise decision makers harm business projects by relying on self-serving advice from system integrators, resellers and software providers that is not given under contract
  • When a software COE sees its software asset manager as an expert in license agreements, it should serve as a warning that the software asset manager is failing to manage the economics and politics of enterprise software use
  • When a software procurement specialist is expected by the software COE to understand all the implications of licensing, business stakeholders are failing to plan and budget for future use

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