Gartner Research

The Top Ten SLA Features to Include in Your Telecom Expense Management Offer for Competitive Advantage

Published: 18 February 2015

ID: G00272227

Analyst(s): Tom Eagle


As enterprise sourcing and procurement practices for engaging telecom expense management vendors mature, performance features demanded by buyers become greater. To maximize their competitiveness, TEM vendors should include the best-practice wireline and mobile SLA features Gartner identifies here.

Table Of Contents
  • Key Challenges



  • 1. SLA Compliance Reporting for Performance Tracking
  • 2. Wireless Service Optimization to Keep Pace With Provider Plan Changes
  • 3. Savings and ROI Evaluation to Capture TEM Cost Savings
  • 4. Reporting for Better Business Intelligence
  • 5. Usage Management to Facilitate Chargeback and Better Internal IT Asset Analytics
  • 6. Carrier Invoice Load and Audit for Billing Accuracy
  • 7. Dispute Resolution and Recovery for Maximizing Customer Savings
  • 8. Ordering and Provisioning for Efficient Telecom Asset Deployment
  • 9. Inventory Management for Effective Telecom Asset Control
  • 10. Wireless Help Desk That Facilitates Enterprise Mobile Communications
  • SLA Penalties

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