Gartner Research

Strategic IT Vendor Management Demands a Formal Structured Program

Published: 18 February 2015

ID: G00270011

Analyst(s): Christopher Ambrose

Summary

Tactical and reactive approaches to vendor management cannot improve performance or mitigate risk. IT vendor management leaders must apply a strategic and structured approach in managing their IT vendor ecosystem to guarantee success.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Implementing a Strategic Vendor Management Program
    • Define the Mission and Objectives for SVM
    • Develop the SVM Charter
    • Create an SVM Governance Model
    • Define the SVM Organization
    • Classify the Strategic Vendors
    • Develop Success Metrics
  • Managing a Vendor Relationship Strategically
    • Establish Effective Communication as a Foundation of Strategic Relationships
    • Understand How Your Vendor Evaluates You as a Customer
    • Use Balanced Scorecards to Evaluate Strategic Vendor Relationships
  • Motivating a Vendor to Become a Strategic Vendor

Case Study

  • Energy Services Provider's View of Strategic Partnerships

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