Gartner Research

Use Gartner's Taxonomy for Cloud Communications to Define Service Requirements and Evaluate Offers

Published: 19 February 2015

ID: G00273576

Analyst(s): Steve Blood


With the increasing variety of communications services labeled as cloud, IT planners can use a taxonomy to more clearly understand the different service requirements of the organization and to evaluate competing service providers' offers.

Table Of Contents
  • Key Challenges


  • Public Cloud Communications Services
  • Private Cloud Communications Services
  • Hybrid Cloud Communications


  • Ensure the Proposal Is Explicit About License Ownership
    • Public/Hybrid License
    • Private Cloud License
    • End of Contract
  • Take Stock of the Scale and Elastic Needs of Your Users
    • Supporting Bimodal IT
    • Contact Center Refresh
    • Migrating to Unified Communications
    • Large-Scale Requirements
  • Understand the Limits of Service-Level Agreements

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