Gartner Research

Market Trends: Banking and Investment Services, North America, 2015

Published: 19 February 2015

ID: G00272467

Analyst(s): Vittorio D'Orazio , Rajesh Kandaswamy


As the industry struggles with revenue growth, stricter regulations, technology-savvy consumers and nonbanks, it relies even more on technology in all areas. Industry practice leads will grow business if they offer and articulate business value, instead of pure technology solutions.

Table Of Contents


Market Trend

  • Banks and Investment Services Firms Rely on Technology to Grow Revenue and Help Them Be Efficient
  • Regulators Are Forcing the Industry to Become Predictable and More Risk-Averse
  • Business-Specific Technology Solutions Gain Priority for Investment, Compared With Purely Technology-Focused Ones
  • Innovation, Flexibility, Industry Expertise and IT Risk Management Are Key Priorities in Banks' Sourcing Strategy
  • Nonbanks Are Growing With Complementary and Substitute Products
  • Bimodal Thinking by Banks Enables Entry of New TSPs
  • Technology Trend
    • Continuing Priorities
    • Pervasive Impact of BI and Analytics Keeps Them a Top Priority
    • Infrastructure, Data Center and Cloud
    • Mobile

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