Gartner Research

Ten Best Practices for CSPs to Effectively Execute Enterprise Digital Services Strategies

Published: 20 February 2015

ID: G00272854

Analyst(s): Neil Osmond

Summary

Communications service providers with ambitions to offer digital services to the enterprise market must identify what's needed for success and what should be avoided. Gartner advises CSP enterprise business unit leaders on the best practices for operationalizing enterprise digital services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Best Practices — External Focus
    • Establish Strong Capabilities in Product Development and Delivery
    • Employ Open Platform Strategies
    • Define a Differentiated Value Proposition and Optimized Customer Journey
    • Augment Talent With IT Expertise
    • Implement Centers of Excellence for Service Domains
    • Develop Deep Vertical-Industry Specialization
    • Form Strategic Partnerships and Alliances
  • Best Practices — Internal Focus
    • Revise Incentives and Performance Metrics
    • Realize Organizational Synergies
    • Demonstrate Value to Shareholders

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