Gartner Research

Define Your Objectives Before Selecting Chargeback, Showback, Bill of IT or ITFM

Published: 24 February 2015

ID: G00272360

Analyst(s): Robert Naegle , Barbara Gomolski

Summary

Before CIOs and IT leaders rush to implement a chargeback, showback, bill of IT or IT financial management initiative, they should clarify their charter and mandate, align their objectives with business goals, and then select the right approach for their organization.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Define Your Charter and Secure Your Mandate to Clarify Objectives
    • Recover Costs/Fund Budgets
    • Change IT Consumption Behavior
    • Communicate the Value Contribution of IT
  • Avoid the Pitfalls
  • Select the Right Cost Allocation Approach
    • The Logic of Chargeback
    • The Bill of IT
    • The Role of Showback
    • The Value of IT Financial Management

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