Gartner Research

Critical Capabilities for Wireline Telecom Services, U.S.

Published: 25 February 2015

ID: G00263463

Analyst(s): Sorell Slaymaker, Danellie Young


When evaluating wireline network service providers, network managers and sourcing professionals should evaluate the NSPs' abilities to consistently deliver timely installations, strong customer service and stringent SLAs.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • AT&T
    • CenturyLink
    • Comcast Business
    • Level 3 Communications
    • Masergy Communications
    • Sprint
    • Verizon
    • Windstream Communications
    • XO Communications
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • MPLS Services
    • SIP Trunking/IPTF/On-Net Voice
    • Dedicated Internet
    • Metro (SONET, Wavelength, Ethernet)
    • Managed and Redundant Broadband
    • Ethernet WAN
    • Managed Routers
  • Use Cases
    • Overall
    • Large-Enterprise Unmanaged
    • Large-Enterprise Managed
    • Midsize Enterprise
    • Hybrid Core WAN Network
    • Branch Office
  • Providers Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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