Gartner Research

2015 Top Action for Healthcare Payer CIOs: Enable a Comprehensive Digital Commerce Technology Ecosystem

Published: 26 February 2015

ID: G00274255

Analyst(s): Constance Sjoquist


In 2015, healthcare payer CIOs need to take a leadership role in developing a digital commerce ecosystem that eliminates inefficient and uncoordinated technologies and enables comprehensive digital sales and distribution automation.

Table Of Contents


  • Recommendations
    • Accept the digital commerce reality and create an IT vision that enables digital channel sales, distribution and service.
    • Take targeted action this year to move the needle on key digital commerce capability gaps.
  • Conclusion

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